Terms & Conditions
Terms & Conditions
By placing a booking directly with Us, You and your booking party (also referred to as Guests herein after) agree to the following terms and conditions as set-out below. Please ensure you read and fully understand these terms and conditions. If anything is unclear, please contact us so we can explain in further detail to avoid any misunderstandings. These terms and conditions only apply if you have booked directly with us. If you have booked via an agent, such as Airbnb, please refer to Airbnb for the booking conditions applicable to your booking.
1. About your contract
1.1 You and Us
Your contract is between
- You, the person making the booking with us as lead guest for and on behalf of your booking party
- Us, Suzannah Harris the owner of Tan Yr Allt (the Property)
2. Your Contract with Us
2.1 A contract between You and Us will come into existence when you have paid the deposit, or full payment if your departure date is within 8 weeks and we have issued a booking confirmation showing your confirmed holiday dates.
2.2 The contract binds You & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract, as set out in these terms and conditions.
2.3 This contract is entered into on the basis that the Property is to be occupied by You and your party for a holiday (as referred to in the Housing Act 1988 Schedule 1 paragraph 9) and You and your party acknowledge that this contract does not constitute a assured tenancy and that no statutory periodic tenancy will arise when it ends.
2.4 You must be over the age of 18 years to make a booking with Us. Group bookings of single sex parties are not permitted without our prior written consent. Any pets You or your party intend to take with you should be declared at the time of booking and must be listed on your booking confirmation.
3. Deposit
3.1 A deposit of £75 is payable at the time of booking. Bookings made less than eight weeks before the arrival date must be paid in full, plus the £150 refundable damage deposit. Deposits are non-refundable unless we are unable to accept the booking, and as specified below.
4. Balance Payment
4.1 Your balance is payable no later than eight weeks before your arrival date. We reserve the right to cancel your booking and re-let the Property should we not receive your balance payment within this time scale. In these circumstances, your deposit will be forfeited, however you will have no further liability to Us for any further payment.
5. Owner's responsibilities
5.1 We shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the Property.
5.2 No compensation will be given for any temporary outage of electricity, gas, water, internet connection or television service.
5.3 We are not responsible for the loss of any personal belongings or valuables belong to You or any members of your party and any cars parked at the Property, shall be at your own risk.
6. Your responsibilities
6.1 You shall keep the Property and all furniture, fixtures, fittings and effects in, on or at the Property in the same state of repair as at the commencement of the holiday, and shall leave the Property in the same state of cleanliness and general order in which it was found. You must report and pay to Us the cost of any damage or breakages made during your holiday occupancy.
6.2 We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys will incur a replacement charge.
6.3 You shall ensure the Property is kept secure at all times. This includes ensuring all windows and doors are closed and locked when the Property is left unoccupied.
6.4 Guests are responsible for the safety and security of their children at all times. Under no circumstances should children be left without adult supervision.
6.5 You and your party agree to abide by all house rules notified to you before you check in at the Property (the House Rules).
- Your right to occupy the Property may be forfeited without compensation if:
- More people or pets than declared to us at the time of booking or before the commencement of the holiday attempt to take up occupation;
- Any activity is undertaken which is illegal, or may foreseeably cause damage to the Property, or cause a disturbance to the local farmer.
- Any of the gates to the property are left open, causing risk to the farmers live stock.
- You or your party fail to comply with the House Rules.
7. Cancellations
7.1 The balance must be paid no later than eight weeks before the commencement of your holiday. If the balance is not received by the due date, then your holiday will be treated as a cancellation and no refund of your deposit will be made.
7.2 All cancellations must be notified in writing. If you cancel your holiday more than 4 weeks before it is due to start, then a cancellation charge of either 50% of your holiday cost or the deposit payment, whichever is the higher, will be charged and you will be refunded the difference (if applicable). If you cancel less than 4 weeks before the holiday commencement date, the cancellation charge will be 100% and no refund will be given.
7.3 We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.
7.4 Your booking will not be cancelled by us except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.
8. Access to the Property
8.1 We or our appointed agents, shall be allowed access to the Property at any reasonable time during any holiday occupancy.
9. Check in & Check out times
9.1 Unless otherwise agreed in writing with us, You and your party must check-in and check-out by the times stated below;
- Check-in: from 4pm on day of arrival
- Check-out by: 10am on day of departure
10. Internet Access & Appropriate Usage Policy
10.1 WIFI Internet is provided for use during your stay at the Property. Access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.
11. Complaints procedure
11.1 In the event of there being cause for complaint concerning our Property, please raise the same within 24 hours of your arrival at the Property or when the issue occurs. It is important that this is done whilst you are still at the Property so that an on-the-spot investigation can be made if necessary and remedial action taken if required.
11.2 In no circumstances will compensation be considered for complaints raised after the holiday has ended in circumstances where we have been denied the opportunity of investigating and remedying any issues complained of.
12 Your Personal Details
12.1 We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue, details of next destination if they are non-British, Irish or Commonwealth guests. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation).
12.2 Our policy surrounding the personal details you provide as part of any booking or enquiry through this website / or third party website, including the privacy of those details are explained and set out in our Privacy Policy which can be found on our website.
13 Legal
13.1 This contract represents the entire agreement between You and Us.
13.2 Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you agree that any dispute will be dealt with exclusively by the courts of England and Wales.
